Refund policy

REFUND & RETURNS POLICY

Last updated: August 2026

We want you to love your SomaGlow products. If something isn't right, we're here to help.

Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, please contact us with your order number and reason for return. We will provide instructions on next steps.

Damaged or Incorrect Items If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to your original payment method.

Non-Returnable Items For hygiene reasons, opened lip products (lip oils, lipsticks) cannot be returned unless they are faulty or damaged.

Contact Us For any questions about your order, please reach out to us through our store contact page. We aim to respond within 24 hours.